Nationwide monitoring for self-service terminals at service stations, from the Nairobi desk to the furthest site on the network. High-traffic locations are monitored against tighter thresholds: an outage there escalates to the field team straight away. That is exactly what we work on: one desk watching everything.
Real reviews from Nairobi clients.
"Ninety-two stations on one board. We see the morning peak forming before the region does."
"Per-site thresholds stopped the upcountry stations from crying wolf every evening."
"New stations are on the board within days of opening now."
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Illustrative images of the monitoring service.
Serving Nairobi with quality materials and certified professionals.
Every station on one board, whatever the link quality.
Tuned for each location's connectivity and hours.
Extra attention during the busiest hours per region.
Rolled up by territory, drillable to a single unit.
New sites connected and profiled within a week.
Night and weekend contact handling.
Contact us today and receive fast, professional service.
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